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Job Title: Phone banker / Personal banker / Bank Teller - Retail Banking
Location: Pasadena
State: California
Close Date None
Position Description:

Phone Banker / Personal Banker / Bank Teller - Retail banking

Required Qualifications:

Position Details:

Job Title: Call Center Rep

Job Location: Pasadena CA 91103

Duration: 6 months contract  (temp-to-perm)


Job Description


Hours: 8:00am to 5:00pm

Position Summary: - Responds to customer inquiries and independently resolves issues. -Displays etiquette, knowledge, and solutions when servicing customers. -Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. - Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. -Navigates customers by recommending digital products and services to meet servicing solutions. - Negotiates account renewal to retain and expand customer relationship. -Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. -Strong knowledge of Bank’s products and services leading to appropriate solution recommendations -Consistently achieves productivity and service key performance metrics. -Ensures adherence to Bank’s policies and standards on every transaction.


Required Skill Set: - Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS - Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari - Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS - Requires excellent verbal and written communication skills.           

Desired Qualifications:
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