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Job Title: Customer Service representative
Location: Plano
State: Texas
Close Date None
Position Description:

Customer service Representative

Required Qualifications:

Hi,

 

We have an excellent opportunity for Client Services Representative” with  (Direct client).  If this sounds interesting please send the following details or do call me on (609)-454-3209 Ext 116.

 

 Position Details:

Job Title: Client Services Representative

Job Location: Remote (Plano, TX)

Duration: 6+ Months

 

 

Job Description

 

Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, 3PCs and agents when filing a claim. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.

 

Job Responsibilities

· Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by conveying a calm, caring attitude, and providing best in class service during the First Notice of Loss process(the initial report made following a loss, theft or damage to an insured asset), updating customer information, resolving claim inquires on payment status, utilizing available tools to communicate with adjusters to help resolve claims questions.

· Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.

· Utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues

· Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.

· Adhere to standard operating procedures and consistently utilizes resources provided.

· Stay updated and properly executes upon new workflows and processes.

· Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, Appraisals at FNOL, ILTR, NPS and reliability.

 

- HS or GED equivalent is required

Desired Qualifications:
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